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Returns and Refunds Policy

Faulty products

For products purchased from Drinks Network that may be faulty, damaged (excluding damage caused by misuse), wrongly described or require recall, we will cheerfully refund your money, exchange or, where possible, repair or replace the product. 

For some high value products, Drinks Network reserves the right to have the product assessed for acceptable quality prior to discussing a suitable remedy with you. 

For products that cannot be assessed via conference call, we will arrange for the product to be sent to the manufacturer (or relevant agent) for assessment. It may be more convenient for you to liaise with the Vendor directly (which may be more time efficient) and can be achieved via Chat on our site. You certainly have that option. Our WeCare Support Team is happy to provide you with their relevant contact details to assist you.

We will ask you for valid proof of purchase when returning a faulty product. We will require the email address that you utilised for your purchase transaction. Some examples of acceptable proof of purchase are your original receipt, tax invoice, a credit card statement clearly showing your purchase at Drinks Network’s or your Drinks Network account statement which can be found in the My Purchases section in your account. 

To make a claim under our faulty returns policy, please contact:

citizen@drinksnetwork.com.au